Telephone & Cell Phone Communication Skills Guidebook (for Business & Everyday Life)

ABOUT Patricia DeJoseph

Patricia DeJoseph
Patricia DeJoseph has worked in the communications business in radio and film & video production, and in office administration throughout her career. Telephone & Cell Phone Communication Skills Handbook (for Business & Everyday Life) is her first publication.


This booklet is a telephone and cell phone communication skills guidebook for business and everyday life. 

Sections include: 
- Guidelines for General Telephone 
- Guidelines for Cell Phone (and other 
Wireless Device) Usage 
- Guidelines for Leaving Voicemail 
- Guidelines for Business 
- Example Conversations 

Everything you need to know about proper telephone etiquette is included within.

My son said one day, "Mom, you know so much about telephone etiquette from all your years working in administration at a radio station, bank, hospital, and high school. You should put that knowledge into book form and self-publish it!"

Reviews from

5.0 out of 5 stars Very helpful and informative, September 25, 2009
By Margaret Sky (Pocono Mountains, PA USA) - See all my reviews
Learned a lot from reading this booklet, it helped me to think differently about how to communicate in a cordial manner and how to use the phone sensibly and courteously without over reacting to people who do not know how to communicate well. It also helped me to realize not to foolishly use a cell phone when the timing is inappropriate.

5.0 out of 5 stars This booklet covers all the bases., September 25, 2009
By Federico (Hazleton, PA) - See all my reviews
This is a great little book that covers all the bases in tele/cell phone conversing and etiquette. It's especially useful for businesses to hand out to new employees, and for parents who'd like to give their teens some advice on proper use of the cell phone.